Commitment api33 Your Privacy
Your trust is the cornerstone of api33. Since the platform's first day of operation, we have been committed to handling every member's personal information with integrity, transparency, and accountability. This Privacy Policy is designed to ensure you always understand your rights and know exactly how your data is managed.
When you register as an api33 member, use our platform, or contact our customer support team, you provide us with various types of information. We take this responsibility seriously — your data is not just a number in our system, but a trust we uphold with full dedication.
This policy applies to all users of the api33 platform, including the official website, Android and iOS mobile apps, and all our official communication channels. By continuing to use api33 services, you indicate your agreement to the data handling practices described in this document.
Quick Summary: api33 only collects data that is strictly necessary, never sells your information to any third party, and always employs the latest encryption to protect every member's personal record.
How api33 Protecting Your Privacy
256-bit SSL Encryption
All data transmitted between your device and api33 servers is protected with 256-bit SSL encryption — the same security standard used by international financial institutions.
Secure Data Storage
Your personal information is stored on servers protected by multi-layered firewalls, strict access controls, and continuous round-the-clock security monitoring.
No Data Sales
Api33 has never and will never sell, rent, or trade members' personal information to any external party for commercial or marketing purposes.
Secure KYC
Our identity verification (KYC) process is conducted using a certified platform. Your documents are stored in a secure environment and are only accessible by authorized personnel.
Member Privacy Controls
You have full control over your data. You may request access, correction, or deletion of your personal information by contacting our support team at any time.
Legal Compliance
Api33 complies with all applicable data protection legal requirements. We handle member information in accordance with guidelines set by the relevant regulatory bodies.
1Information We Collect
Api33 collects members' personal information through several different channels. We only collect data that is strictly necessary for legitimate purposes, as clearly stated in this policy. The following are the categories of information we collect:
a) Registration Information
When you register an api33 account, we collect:
- Full name as per official identification document
- Date of birth for age verification
- Email address and mobile number
- Passwords stored in hashed form that cannot be reversed
- Your preferred username
b) Identity Verification Information (KYC)
To comply with regulatory requirements and process withdrawals, we require:
- A copy of your MyKad or valid passport
- Proof of current residential address (utility bill or bank statement not older than 3 months)
- Bank account details for fund withdrawal purposes
c) Transaction Information
Every financial activity on the api33 platform is automatically recorded, including:
- Deposit and withdrawal records along with the payment methods used
- Wagering history and gaming activity
- Claimed bonuses and rollover status
- Current account balance and balance change history
d) Technical Information
Our system automatically records technical information when you access the platform, including IP address, device type, web browser type, operating system, and pages visited. This data is used solely for security purposes and to improve the user experience.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Details | Account management & communications | Throughout active account + 5 years |
| KYC Documents | Identity verification & compliance | Minimum 5 years after account closure |
| Transaction Records | Financial audit & legal compliance | Minimum 7 years |
| Technical Data | Security & platform improvement | 90-day rolling |
| Communication Log | Customer support & dispute records | 3 years |
2How We Use Your Data
Api33 uses collected information for legitimate and limited purposes. We do not use your data for purposes unrelated to the services you use. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and managing your member account, including processing deposits and withdrawals.
- Identity Verification: Completing the KYC process to ensure legal compliance and prevent fraud and money laundering.
- Platform Security: Detecting and preventing suspicious activity, unauthorized access, and platform misuse.
- Customer Support: Assisting you in resolving any technical issues, account inquiries, or complaints submitted.
- Service Communications: Sending important notifications related to your account, transactions, and policy updates.
- Marketing (with consent): Sending promotional information, exclusive offers, and the latest platform updates — only if you have consented to receive them.
- Service Improvement: Analyzing aggregated usage patterns to improve platform design and the overall user experience.
You can opt out of receiving marketing emails at any time by clicking the "unsubscribe" link found at the bottom of every promotional email we send.
3Sharing Information with Third Parties
Api33 does not sell, rent, or disclose members' personal information to external parties for commercial purposes. However, there are certain situations where sharing information is necessary and legally justified:
Authorized Service Providers
We share necessary information with third-party service providers that help us operate the platform, including payment processors, identity verification providers, and cloud service providers. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Legal Requirements
Api33 will disclose members' personal information when required by law, court order, or lawful directive from a law enforcement authority. In such situations, we will notify the affected member where permitted to do so by the relevant authority.
Protection of Public Interest
In cases where there is a serious threat to public safety or health, api33 reserves the right to disclose relevant information to the appropriate authorities in the greater public interest.
api33 has never and will never share members' personal data with advertisers, data brokers, or third-party marketing companies without your explicit consent.
4Data Security & Protection Measures
Api33 continuously invests in security infrastructure to ensure your personal data remains protected against cyber threats. Key security measures we implement include:
- End-to-End Encryption: All communications between your device and api33 servers are protected with unbreakable 256-bit SSL/TLS encryption.
- Two-Factor Authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access.
- 24/7 Monitoring: Our security team monitors platform activity around the clock to detect any anomalies or intrusion attempts.
- Internal Access Controls: Only specifically authorised staff may access members' personal data, and all access is recorded in a comprehensive audit log.
- Regular Security Audits: api33 conducts regular penetration testing and security audits carried out by independent security experts.
- Secure Data Backup: Data backups are performed automatically and stored in separate locations with full encryption.
While we take all reasonable steps to protect your data, no system can be guaranteed one hundred percent secure. In the event of a data breach affecting your personal information, we will notify you in a timely manner and take immediate action to contain any damage.
5Cookies & Tracking Technologies
Api33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website.
Types of Cookies We Use:
- Essential Cookies: Required for core platform operations such as login session verification and account security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.
- Functionality Cookies: Saving your preferences such as language, display settings, and login information for a more convenient experience in future sessions.
- Analytics Cookies: Used to analyse platform traffic and usage patterns in aggregate for service improvement purposes.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain platform functions and your overall gaming experience.
api33 does not use third-party cookies for advertising or cross-site tracking purposes. All analytics data collected is for internal use only.
6Data Retention & Deletion
Api33 retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. The retention period is also subject to applicable legal and regulatory requirements, particularly regarding financial records and compliance.
When your account is closed voluntarily or by api33 for legitimate reasons, we will:
- Retaining financial transaction records for a minimum of 7 years in accordance with audit requirements.
- Retaining KYC documents for a minimum of 5 years after account closure.
- Deleting or anonymizing other personal data that is no longer needed within 90 days of account closure.
- Maintaining records of complaints and disputes for 3 years for the legal protection of both parties.
If you wish to request early deletion of your personal data before the stipulated retention period, please contact our support team. Such requests will be considered subject to applicable legal compliance requirements — we are unable to delete records that are legally required to be retained.
7Your Rights as a Member
As an api33 member, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
Right of Access
You may request a copy of all personal information we hold about you at any time.
Right to Rectification
If any of your information is inaccurate or outdated, you may request that we correct it promptly.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service.
Right to Restriction
In certain circumstances, you may request that we temporarily restrict the processing of your personal data.
To exercise any of the above rights, please contact the api33 customer support team via live chat, available 24/7. We will process your request within 30 days of receipt.
8Changes to This Privacy Policy
Api33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. The latest version will always be published on this page with a clear update date.
When we make significant changes to this policy, we will notify you via:
- In-platform notifications on api33 during your next login session
- Email to the address registered to your account
- A prominent notice on the platform homepage for at least 7 days
Continued use of the api33 platform after notification of policy changes will be considered your acceptance of the updated policy. If you do not agree with any changes, please discontinue use of the platform and contact us for assistance.
9Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist. You may reach us through the following channels:
- Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the api33 platform
- Support Email: [email protected] (response within 1–2 business days)
- Help Center: Visit the FAQ us for answers to frequently asked questions
For privacy complaints that cannot be resolved by our support team, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
When contacting us regarding privacy, please provide your account number and clearly describe your request or concern so we can assist you more quickly and accurately.